The following products are covered by this reference guide and referred to as IBM Storage Data Protection Family products:
• IBM Storage Protect
• IBM Storage Protect Plus
• IBM Storage Protect for Cloud
• IBM Storage Copy Data Management
• IBM Storage Sentinel
The intention of this guide is primarily for clients that use IBM Storage Data Protection Family products, but also IBM employees who need to work with IBM Storage Data Protection Family Support to help you:
• Get the most value out of IBM Storage Data Protection Family Support.
• Understand how to engage IBM Storage Data Protection Family Support and what to expect from IBM.
• If there is a problem with IBM Storage Data Protection Family Support, know who to contact and how.
This guide is intended as a high-level overview. For more information about IBM Standard Support processes, refer to the IBM Support Guide:
• https://www.ibm.com/support/pages/node/733923
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