Troubleshooting
Problem
Users cannot log in to IBM Resilient because IBM Resilient cannot connect to Active Directory as the SSL certificate that IBM Resilient is using to ensure a TLS connection with Active Directory is expired.
Symptom
Users cannot log to IBM Resilient via LDAP authentication. The client.log shows the following error:
07:53:11.117 [http-nio-443-exec-18] ERROR [ldap] com.co3.ldap.LdapConnectionSet - Failed to connect to xx:636: An error occurred while attempting to connect to server xx:636: IOException(LDAPException(resultCode=123 (authorization denied), errorMessage='authorization denied', ldapSDKVersion=4.0.9, revision=29290))......
Caused by: java.io.IOException: LDAPException(resultCode=123 (authorization denied), errorMessage='authorization denied', ldapSDKVersion=4.0.9, revision=29290)
at com.unboundid.ldap.sdk.LDAPConnectionInternals.<init>(LDAPConnectionInternals.java:178)
at com.unboundid.ldap.sdk.LDAPConnection.connect(LDAPConnection.java:860)
... 59 common frames omitted
Caused by: com.unboundid.ldap.sdk.LDAPException: authorization denied
at com.co3.ldap.LdapConnectionSet$2.verifySSLSocket(LdapConnectionSet.java:413)
at com.unboundid.ldap.sdk.LDAPConnectionInternals.<init>(LDAPConnectionInternals.java:166)
... 60 common frames omitted
Caused by: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated
at com.ibm.jsse2.ag.getPeerCertificates(ag.java:130)
at org.apache.http.conn.ssl.AbstractVerifier.verify(AbstractVerifier.java:113)
at com.co3.net.ResilientHostnameVerifier.verify(rgResilientHostnameVerifier.java:34)
at com.co3.ldap.LdapConnectionSet$2.verifySSLSocket(LdapConnectionSet.java:411)
... 61 common frames omitted
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z0000001gqlAAA","label":"Authentication-\u003ELDAP"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEGM63","label":"IBM Security QRadar SOAR on Cloud"},"ARM Category":[{"code":"a8m0z0000001gqlAAA","label":"Authentication-\u003ELDAP"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
15 August 2022
UID
ibm16250815