Troubleshooting
Problem
Users are not able to add a "Service Now" account due to JSON error.
Symptom
When we try to test the connection, we get the following error and Guardium® kicks us out:
- Put your Service Now credentials and then click "Test connection"
- Here we can see the 1st error.
- Here is the 2nd error, JSON related.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z0000001ermAAA","label":"ALERTS"}],"ARM Case Number":"TS003897178","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.1.0;11.2.0","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
11 August 2020
UID
ibm16249001