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IBM Security Guardium : Registering a new appliance to Central Manager fails with "Unexpected problem when connecting to: 'guard_remote'.: Communications link failure"

Troubleshooting


Problem

 I have built a new collector appliance and I am trying to register it to the central manager using the steps mentioned here. However, it is failing.

Symptom

I can see following error message on Central Manager GUI as a part of the registration failure : 
Unexpected problem when connecting to: 'guard_remote'.: Communications link failure

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0JAAS","label":"APPLIANCE"},{"code":"a8m0z000000Gp0ZAAS","label":"CENTRAL MANAGER"}],"ARM Case Number":"TS003909262","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
24 August 2020

UID

ibm16248709