IBM Support

KCIIN0198E error prevents TEPS initialization

Troubleshooting


Problem

A corrupted key database prevents the TEPS from starting

Symptom

When starting the TEPS from the CLI (<ITMHOME>/bin/itmcmd agent start cq), the following is seen:

Starting Tivoli Enterprise Portal Server ...
......
Eclipse Help Server was successfully started
KCIIN0198E Unable to start agent. Please, check log file.

In the TEPS RAS1 log file (<ITMHOME>/logs/*_cq_*-<##>.log), the following log entries are observed:

(4A5254F6.0002-7754:ctsecureadapt.cpp,316,"KFW_initCryptoContext") Failed in GSKKM_OpenKeyDb
(4A5254F6.0003-7754:ctserver.cpp,1220,"CTServer::initORB") Failed to initialize the cryto conext. Return code 10
(4A5254F6.0004-7754:kbbssge.c,52,"BSS1_GetEnv") KGL_MSG2_EVENTLOG="FORMAT /tivoli/IBM/ITM/logs/kfwservices.msg"
(4A5254F6.0005-7754:ctserver.cpp,2077,"CTServer::exitProcess") KFW1049E Process exit code: 2, exit from main

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITM Tivoli Enterprise Portal Server V6","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.1;6.2;6.2.1;6.2.2;6.2.3;6.3","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

swg21382495

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