Troubleshooting
Problem
After the Planning Analytics Administration Agent (PAAA) has been updated with a newer version, the "Databases" tab of the Planning Analytics Workspace Administration page displays
"Agent unreachable" error at the top
and
"Cannot display resource information" error for each TM1 server.
The messages.log (in C:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs) contains errors of that type:
0000003c com.ibm.pa.kate.agent.service.PAKateAgentService E Exception java.lang.NullPointerException
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzL5AAK","label":"Planning Analytics Workspace-\u003EAdministration"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16246179