Troubleshooting
Problem
This technote provides the steps to resolve the error found in SystemOut.log
[7/1/20 14:35:37:799 AEST] 000000e8 FederationSer W com.ibm.isclite.service.datastore.federation.FederationServiceImpl getDBConnections Error occurred while trying to initialize the database(s):
java.sql.SQLException: Failed to start database '/opt/IBM/JazzSM/ui/db/restdb' with class loader com.ibm.ws.bootstrap.ExtClassLoader@6fe5dae5, see the next exception for details.
at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException(Unknown Source)
....
Caused by: java.sql.SQLException: Failed to start database '/opt/IBM/JazzSM/ui/db/restdb' with class loader com.ibm.ws.bootstrap.ExtClassLoader@6fe5dae5, see the next exception for details.
at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException(Unknown Source)
at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA(Unknown Source)
... 46 more
Caused by: java.sql.SQLException: Derby system shutdown.
at org.apache.derby.impl.jdbc.SQLExceptionFactory.getSQLException(Unknown Source)
at org.apache.derby.impl.jdbc.SQLExceptionFactory40.wrapArgsForTransportAcrossDRDA(Unknown Source)
at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException(Unknown Source)
at org.apache.derby.impl.jdbc.Util.generateCsSQLException(Unknown Source)
... 43 more
Caused by: ERROR XJ015: Derby system shutdown.
at org.apache.derby.iapi.error.StandardException.newException(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.bootService(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.startProviderService(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.findProviderAndStartService(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.startPersistentService(Unknown Source)
at org.apache.derby.iapi.services.monitor.Monitor.startPersistentService(Unknown Source)
... 43 more
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m50000000CaZ0AAK","label":"DASH-\u003EDASH UI Services - Administering and Troubleshooting DASH"}],"ARM Case Number":"TS003887510","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
13 August 2020
UID
ibm16245662