Troubleshooting
Problem
Error message:
CM-REQ-4049 An error occurred while accessing a security system.,Exception occurred: java.lang.NullPointerException. Please make sure the property names are correct in the CSV header and the file is encoded in UTF-8 format.
Symptom
Unable to import the users.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16245386