Troubleshooting
Problem
For Planning Analytics Local server installs that are flagged as non-production in the installation wizard, the server log file reports the following error each time the server is started:
5052 [] INFO 2017-11-13 14:46:03.455 TM1.Server Error retrieving product information from swidtag file: The swidtag folder "<C:\Program Files\ibm\cognos\tm1_64\bin64\..\swidtag\>" does not contain a software id tag file for product "IBM TM1".
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m0z000000blsYAAQ","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 July 2020
UID
ibm16244856