Troubleshooting
Problem
During a patch upgrade, if an older versioned SFS file from a previous patch upgrade is still mounted to /media/updates
, the patch upgrade does not proceed and the following error outputs similar to:
, the patch upgrade does not proceed and the following error outputs similar to:
Jul 7 18:38:40 2020: [ERROR] This patch was meant for a different version (2019.14.1.20191203144110).
Tue Jul 7 18:38:40 EDT 2020: ./patchInstaller.pl -patchfile /storetmp/733_QRadar_interimfix-7.3.3.20191203144110-IF01-20191220154048.sfs -p ./superpatches.manifest.xml completed with result 0
Resolving The Problem
- SSH into the QRadar Console as the root user.
- Check to ensure the SFS file that is mounted to /media/updates is the expected version.
- Check to see whether older SFS files from previous patch upgrades are still mounted or have stale mount points. You can check this with the following commands:
# df -Th # mount | grep media - Run the following command as many times as needed until it reports back that nothing is mounted on /media/updates:
# umount /media/updates umount: /media/updates: not mounted - Mount the correct SFS file version to be used for the patch upgrade, as instructed by the version's release notes.
Document Location
Worldwide
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Document Information
Modified date:
05 January 2021
UID
ibm16244700