Troubleshooting
Problem
In Cloud Pak for Security Version 1.3 following behavior can be experienced by the user:
Login into Cloud Pak for Security
Navigate to Data Explorer
User receives message ""You are no longer signed in to IBM Cloud Pak for Security."
Symptom
User is unable to utilize Data Explorer, Cases and other functionality on the Cloud Pak for Security platform.
Cause
This issue is occurred if the authenticated user does not have email address or is tagged with .local email address. Email address needs to be a valid email address which is associated with authenticated user.
Resolving The Problem
To resolve this issue, please follow below steps:
- Change email address to be either with .com or valid domain name. Please ensure email address is valid.
- remove user from ICP console
- re-add user in ICP console and ensure email is properly desplayed
- authentication user for CP4S and ensure you are able to see latest email on top right user profile once logged into CP4S.
- At this point, you should be able to access all of the CP4S workflows.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8pAAA","label":"Cases"},{"code":"a8m0z0000001h8kAAA","label":"Data Explorer"}],"ARM Case Number":"TS003880555","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.3.0","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
30 June 2020
UID
ibm16242232