Troubleshooting
Problem
This technote dicusses an issue with ICP performance.
Once you restart 5 master nodes at one time, MongoDB is not able to recover; two pods are up, but the third is unable to recover. This leads that auth-idp is unable to connect to mongodb.
Symptom
- This is the error i see in the `platform-identity-manager` container logs:
[2020-06-14T19:40:02.997Z] ERROR: platform-identity-mgmt/17 on auth-idp-qc2vs:
failed to get arrounts { MongoNetworkError: failed to connect to server [icp-mongodb-2.icp-mongodb.kube-system.xxx.xxxx.group:27017] on first connect [MongoNetworkError: connect ECONNREFUSED 10.182.27.70:27017]
at Pool.<anonymous> (/opt/ibm/identity-mgmt/node_modules/mongodb-core/lib/topologies/server.js:564:11)
at emitOne (events.js:116:13)
at Pool.emit (events.js:211:7)
at Connection.<anonymous> (/opt/ibm/identity-mgmt/node_modules/mongodb-core/lib/connection/pool.js:317:12)
at Object.onceWrapper (events.js:317:30)
at emitTwo (events.js:126:13)
at Connection.emit (events.js:214:7)
at TLSSocket.<anonymous> (/opt/ibm/identity-mgmt/node_modules/mongodb-core/lib/connection/connection.js:246:50)
at Object.onceWrapper (events.js:315:30)
at emitOne (events.js:116:13)
at TLSSocket.emit (events.js:211:7)
at emitErrorNT (internal/streams/destroy.js:66:8)
at _combinedTickCallback (internal/process/next_tick.js:139:11)
at process._tickCallback (internal/process/next_tick.js:181:9)
name: 'MongoNetworkError',
errorLabels: [ 'TransientTransactionError' ],
[Symbol(mongoErrorContextSymbol)]: {} }
- Also, while preparing to make request to get token, the folllowing error generated:
Failing with error: Server error. Status code: 400; message: Failed to get access token
FAILED
Server error. Status code: 400; message: Failed to get access token
Document Location
Worldwide
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Document Information
Modified date:
03 September 2020
UID
ibm16236998