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IBM Resilient QRadar Integration 3.5 "certificate verify failed" when the app connects to the IBM QRadar console

Troubleshooting


Problem

When installing or upgrading IBM Resilient QRadar app 3.5.x and later, the error message, "certificate verify failed" is seen when clicking verify and configure.

Symptom

  • In the circuits.log with debug enabled:
[abstract_qpylib] 127.0.0.1 [APP_ID/XXXX][:XXXXXXXXXXX] REST=https://resilient.example.com/api/siem/offenses
…
Json=None verify=/store/XXXcertificateXXX.pem version=None
…
SSLError: (‘bad handshake: Error([(‘SSL routines’, ‘SSL3_GET_SERVER_CERTIFICATE’, ‘certificate verify failed’)],)”,)
  • When clicking Verify and Configure in the UI, you get the error message:
QRadar token test failed. ("bad handshake: Error([('SSL routines', 'SSL3_GET_SERVER_CERTIFICATE', 'certificate verify failed')],)",)
  • Prior versions worked.
  • Messages such as these indicating that the app cannot connect to the IBM QRadar console.
SSL certificate errors

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z0000001gyGAAQ","label":"Integrations-\u003EQRadar app"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 April 2021

UID

ibm16234180

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