Troubleshooting
Problem
After an upgrade to 11.1.5 or higher, email attachments contain a 'utf-8" reference instead of accented characters.
In 11.1.7 the issue can be seen when using report views.
Symptom
Special Characters are replaced with seemingly unintelligible encoded text like utf-8_Q_Dé
For example:
Attachment name: utf-8QDemonstra=C3=A7=C3=A3o.xlsx= instead of Demonstração.xlsx
Also, the following can be seen in the: Content-Type: application/octet-stream; instead of: Content-Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet;
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3yAAC","label":"Installation and Configuration"}],"ARM Case Number":"TS003653102","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.5","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
14 January 2026
UID
ibm16233326