Troubleshooting
Problem
User clicks "Group - Group Status". User chooses parameters, and clicks 'Open'.
- The names of the companies/groups appear OK (success).
User now clicks on the 'print' button. When the report has printed, user cannot see the names of the companies/groups (failure).
Problem may only affect some 'bad' users.
Symptom
Imagine a scenario where user chooses these parameters, and presses the 'open' button.
- The names of the companies/groups successfully appears on the screen:
User then clicks the 'Print' button. When the user looks at the report, the company/group information is missing/blank/empty, for example:
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GoxxAAC","label":"Status"}],"ARM Case Number":"TS003813923","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16232504