Troubleshooting
Problem
Custom SSL/TLS certificate has been installed on the TM1 Data Tier as described in this document:
https://www.ibm.com/support/pages/how-configure-ssl-planning-analytics-data-tier-using-gskit-new-certificate-signing-request
Since then, when running Architect or Perspectives, the list of available TM1 Servers is empty, unless the connected user is a member of the local Administrators group on Windows.
Symptom
In TM1 admin server logs you might see entry like:
26322 DEBUG 2023-02-20 11:56:04,114 TM1.Comm.SSL gsk_secure_soc_init failed. Error: 420
26322 DEBUG 2023-02-20 11:56:04,114 TM1.Comm.SSL Info: 0 returned from net_GSKAccept certificate validation result. GSK Error Code: GSK_OK.
26322 DEBUG 2023-02-20 11:56:04,115 TM1.Comm.SSL Unable to accept connection
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIkAAK","label":"Security"},{"code":"a8m50000000KzK7AAK","label":"Security-\u003ESSL"},{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16221272