Troubleshooting
Problem
A working environment has been updated to Planning Analytics 2.0.9.1.
This environment includes a TM1 Server configured for SSO, using Integrated Windows Authentication (IWA).
The tm1s.cfg of the TM1 Server contains these parameters to achieve this:
SecurityPackageName=kerberos
IntegratedSecurityMode=3
Since this upgrade, it is not possible to connect to Planning Analytics Workspace.
This environment includes a TM1 Server configured for SSO, using Integrated Windows Authentication (IWA).
The tm1s.cfg of the TM1 Server contains these parameters to achieve this:
SecurityPackageName=kerberos
IntegratedSecurityMode=3
Since this upgrade, it is not possible to connect to Planning Analytics Workspace.
Symptom
The users are receiving these errors in the internet browser:
"Unexpected authentication error"
"Unable to negotiate authorization"
"Unexpected authentication error"
"Unable to negotiate authorization"
In the WAproxy.log (in <PAW>/log/wa-proxy) there is an error HTTP 401 during the Negotiate, followed by an error HTTP 500:
"Unable to perform TM1 JWT auth. This service is not configured to perform TM1 JWT auth (missing JWT key)"
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16219292