Installing

Download the corresponding executable file bundle for your operating system or package:

• AIX : 7.4.0.2-TIV-CAMRT-AIX-IF0012.tar
• Linux : 7.4.0.2-TIV-CAMRT-Linux-IF0012.tar
• Windows : 7.4.0.2-TIV-CAMRT-Windows-IF0012.zip

1. Extract the 7.4.0.2-TIV-CAMRT-Windows-IF0012.zip file to a temporary directory (i.e. C:\temp\7.4.0.2-IF0012).
2. USING THE WIZARD INSTALLATION GUI.
   a. Execute the setup.exe command to start the Installation Wizard. The setup.exe is located under the WINDOWS directory in the chosen temporary directory.
   For example:
   # C:\TEMP\7.4.0.2-IF0012\WINDOWS\setup.exe
   
   b. Follow the Installation Wizard panels by responding to each option that corresponds to the TEMA agent being upgraded.
   
   Default values are provided. It is possible to select or specify different options that must match the appropriate settings for your environment. Also, you may be required to fill in the values when a blank option is not permitted.
   
   NOTE: During the interactive installation, you can choose to add the TEMA to the TEMS depot so you can do remote installs for the platform you are adding into the depot.
3. USING THE SILENT INSTALL CLI.
   a. Prepare the silent install file to configure appropriate values for the installation program to use while running the installation process.
   The silent installation configuration file is located under the Windows directory of the directory image. (i.e. C:\TEMP\7.4.0.2-IF0012\Windows\silent.txt)
   b. Edit the silent install file to provide appropriate values for the desired configuration. By default, all options are commented out, and the installer uses the values from the previous TEMA configuration.
   For additional information on the options for the silent installation of the TEMA agents, please consult the ITCAM for Transactions V7.4.0.1 Installation and Configuration Guide.
   Refer to the following chapter in the product documentation for further instructions on the use of the silent installation features for this maintenance package:
   Perform a silent install of a monitoring agent (Windows)
4. REBOOT THE COMPUTER.
   After the installation of the upgrade of a TEMA in Windows, it is necessary to reboot the computer to allow the system to properly register the latest settings in the ITCAM, ITM and Operating System registries.
   In environments where the TEPS and RT TEMA agents coexist in the same ITM instance, the update for the TEMAs offers the option to restart the computer. Install the support packages for the TEPS first. Allow the TEPS to restart before restarting the computer as part of the TEMA update.

1. Download the Unix/Linux upgrade package and extract it to a temporary directory (i.e. /tmp/7.4.0.2-IF0012).
2. USING THE SCRIPT BASED INSTALLATION PROCEDURE.
   a. Execute the install.sh to start the Installation Wizard. The install.sh command is located directly under the main directory of the upgrade image.
   For example:
   # /tmp/7.4.0.2-IF0012/install.sh
   
   b. Follow the text wizard panels by responding to each option that corresponds to the TEMA agent to be upgraded.
   
   Default values are provided. You may select different options or you may be required to fill in the values when a blank option is not permitted.
   
   NOTE: During the interactive installation, respond "2" to the following option.
   Do you want to check prerequisites for the above components? [ 1=Yes, 2=No ; default is "1" ] ?
   
   c. After the Installation Wizard completes, you must configure your agents.
   This is done by issuing the ITM itmcmd command as follows:
   $ITM_HOME/bin/itmcmd config -A <AGENT_TYPE>
   Where <AGENT_TYPE> is t3, t5 or t6
   For example, to configure the Robotic Response Time agent (t6), issue:
   # $ITM_HOME/bin/itmcmd config -A t6
3. USING THE SILENT INSTALL CLI.
   Prepare the silent install file to configure appropriate values for the installation program to use while running the installation process.
   Refer to the following section of the product documentation for additional information in using the silent installation in Unix/Linux environments:
   Perform a silent install and configuration for a monitoring agent (UNIX or Linux)

1. Tivoli Enterprise Monitoring Server
2. Tivoli Enterprise Portal Server
3. Tivoli Enterprise Portal Desktop Client
4. Tivoli Enterprise Portal Server Browser client (for Linux and UNIX Only)

The procedure for installing agent-specific application support on the components is similar to installing the monitoring agent. The main difference is to select the application support components required.

Note: When installing application support, any ITM components on the current machine is automatically stopped, including any TEMS or TEPS. Follow the Starting and stopping servers and agents guide to manually stop ITM agents and infrastructure. You should warn other users before beginning the installation.

For step by step application support installation information refer to the documentation:
Install application support for Linux and UNIX
Install application support for Windows system

Specific Installation Instructions for Agents

• T3 AMC-APPLICATION MANAGEMENT CONSOLE (END USER DASHBOARD) AGENT
  After installing this maintenance package, the agent must be reconfigured using the MTEMS console or the CLI interface, so that necessary configuration changes are done and the agent processes can be initialized with the new settings.
  For example:
  <ITM_HOME>/bin/itmcmd config -A t3
• T5 WRT-WEB RESPONSE TIME AGENT
  When upgrading T5 agents that are monitoring local instances of the IBM HTTP Server, it is necessary to stop the IHS process prior to the upgrade. For all other web server instances it is also recommended to stop the server prior to running the upgrade and reconfiguration of the T5 agent. It is not required to stop web servers when monitoring remote transactions.
  After installing this maintenance package, the agent must be reconfigured using the MTEMS console or the CLI interface. For example:
  <ITM_HOME>/bin/itmcmd config -A t5
• T6 RRT-ROBOTIC RESPONSE TIME AGENT
  After installing this maintenance package, the agent must be reconfigured using the MTEMS console or the CLI interface, so that necessary configuration changes are done and the agent processes can be initialized with the new settings.
  For example:
  <ITM_HOME>/bin/itmcmd config -A t6

1. Go to the Windows Control Panel.
2. Choose "Add or Remove Program".
3. Click on the RIS item - "ITCAM for Transactions 7.4.0.2 Integration plug-in" you want to uninstall.
4. Choose "Change/Remove" to uninstall it.

1. Issue the following command from the installation directory (default installation directory is C:\Program Files (x86)\IBM\SDP\rt_plugin_uninstall): uninstall.bat
2. Follow the instructions to uninstall the RIS software that you want to remove.