Troubleshooting
Problem
User launches Controller classic client. User successfully sees the 'Select Database' screen, and chooses database.
The Controller client then disappears. There is no error (or entry in any log).
If the user launches the Cognos Analytics (CA) website (for example http://servername/ibmcognossso) then everything works OK
- Specifically, the user is successfully automatically logged on (via Single Sign On SSO) to CA.
Symptom
After launching the Controller classic client, the 'Select Database' screen successfully appears:
However, after clicking the 'tick' box the Controller client disappears.
- There is no error message.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GoLUAA0","label":"CAM"}],"ARM Case Number":"TS003654520","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16218316