IJ24982: [WORKCENTER MOBILE ISSUE] WORK CENTER SCREEN IS LOCKED AND USER CANNOT SCROLL DOWN AFTER FIRST INITIAL LOGIN

APAR status

• Closed as program error.

Error description

• PROBLEM:
  When first logging into the work center , the work center
  screen is frozen and user is unable to
  scroll down to view other work orders. User is still able to
  enter the first two work order records which are shown on the
  screen and start/stop timer against those records.
  After they enter a record and go back to the work center
  screen, they are then able to scroll and view the other work
  orders.
  
  
  This also happens when user zooms  in and
  out a few times and then tries to scroll down on the work
  center page against the work order records
  
  
  STEPS TO REPRODUCE:
  1. Do the first logging into the work center > the work center
  screen is frozen and user is unable to
  scroll down but able to enter first two wo records.
  2. After entering records on any of first 2 workorders > go
  back to workcenter > screen is unlocked and able to scroll down
  
  
  CURRENT RESULT:
  At first login screen freeze so cannot scroll down to workorder
  list
  
  
  EXPECTED RESULT:
  Screen to not freeze after first log in so can scroll down to
  other workorders
  
  
  ENVIRONMENT:
  Tivoli's process automation engine 7.6.1.1 Build 20190514-1348
  DB Build V7611-365
  

Local fix

• An LAFIX has been supplied by the product team for this issue
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * NA                                                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * As described                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels