Troubleshooting
Problem
User clicks 'Transfer - External Data - Import from Flat Files'. User chooses 'import specification' and selects 'client' as import file provider. User browses to data file (CSV / TXT file) and clicks 'run' button. This takes a very long time (for example 30 minutes for a CSV file that is less than 200kb in size).
Symptom
A small import (for example which should take only about 1 minute) may take a long time (for example 30+ minutes).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
swg21376909