Troubleshooting
Problem
You are unable to view the internet-based help in the IBM Help application. The content is not loaded, and only the error Problem accessing /help/topic/org.eclipse.help.webapp/NetworkHelpStatus.htm is displayed.
Symptom
You receive the following error when you launch the IBM Help from within another application such as Rhapsody or DOORS.
HTTP ERROR 403
Problem accessing /help/topic/org.eclipse.help.webapp/NetworkHelpStatus.htm
Reason:
/help/topic/org.eclipse.help.webapp/NetworkHelpStatus.html
/help/topic/org.eclipse.help.webapp/NetworkHelpStatus.html
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"ARM Category":[{"code":"a8m50000000CjaHAAS","label":"Rhapsody-\u003EUsability-\u003EDocumentation"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
27 May 2022
UID
ibm16217574