IBM Support

QRadar application error: 'Cannot establish secure connection to the console. Check if your QRadar Certificates are setup properly'

Troubleshooting


Problem

On the QRadar Console, when you select an application an error message displays, 'Cannot establish secure connection to the console. Check if your QRadar Certificates are setup properly'. This error message can be caused by missing certificate chains on the Console or App Host appliance. The application's container cannot verify the certificates required to collect data from the QRadar API.

Symptom

The application tab in the user interface displays a, "Cannot establish secure connection to the console" error message or data is not displayed properly in the application, such as missing graphs or blank tables.

Document Location

Worldwide

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Document Information

Modified date:
07 October 2021

UID

ibm16217361