IBM Support

Unable to access IBM Help after configuring it to open in an external browser

Troubleshooting


Problem

The IBM Help tool is configured to display the help contents in an external browser and it no longer starts. The Help application splash screen is briefly visible when the help is invoked, but not content is displayed.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"ARM Category":[{"code":"a8m50000000CjTQAA0","label":"Rhapsody-\u003ETools"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
27 May 2022

UID

ibm16216804