IBM Support

End of support for new Windows Phone enrollments in the MaaS360 Portal

News


Abstract

Microsoft has ended support for all versions of Windows Phone. MaaS360 users will no longer be able to enroll Windows Phones in the MaaS360 Portal.

Content

Microsoft has ended support of Windows Phone (8.0, 8.1, 10), new Windows Phone OS builds, and the business app store. MaaS360 no longer allows new Windows Phone enrollments in the MaaS360 Portal. However, existing Windows Phone enrollments will continue to work in the Portal.

Changes for new Windows Phone enrollment from the 10.78 release 

If a user tries to access the enrollment URL in the Windows Phone browser,  or tries to add the MDM Profile directly from the phone at Settings > Account > Access work or school, the following message is displayed:

Windows Phone enrollment error message

Changes in the MaaS360 Portal from the 10.78 release

  • On the Setup > Services page, the Upload Windows Phone Company Hub Certificate option to upload a new or renewed Symantec certificate for Windows Phone was removed from the Mobile Device Management section. 
    Previous version:
    Windows Symantec certificate upload section
    Current version:
    Windows Symantec certificate upload section
  • The Windows Phone Symantec Certificate Expiration banner was removed from the My Alert Center section on the MaaS360 Portal Home page:
    Symantec certificate banner
  • The Windows Phone option was removed from Setup > Settings > Device Enrollment Settings > Add Device > Advanced > Select Platform drop-down list. 
    Previous version:
    Add Device platform selection
    Current version: 
    Add Device platform selection
  • The Windows Phone option was removed from Setup > Settings > Device Enrollment Settings > Advanced > Enrollment Programs > Device Platforms allowed to enroll section.
    Previous version:
    Device platforms enrollment
    Current version:
    Device platforms to enroll

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Document Information

Modified date:
19 June 2020

UID

ibm16214496