Troubleshooting
Problem
Job compiles hang or errors are reported from DataStage clients in a particular project. This problem occurs following a restart of the Information Server engine tier services.
Symptom
One or more of the following is displayed in a message window.
Failed to invoke GenRuntime using phantom process helper
(Subroutine failed to complete successfully (30107))
Failed to open RT_* file
Program "xxx": Line nnn, Unable to open the operating system file "yyy".
Failed to invoke GenRuntime using phantom process helper
Cannot open executable job file RT_CONFIG
DSR.ADMIN: Cannot open file UV_USERS STATUS()=-1
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"ARM Category":[{"code":"a8m50000000L0t8AAC","label":"DataStage"}],"ARM Case Number":"TS003481912","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
25 April 2025
UID
ibm16214489