Troubleshooting
Problem
User opens Excel link spreadsheet (.XLS file). User clicks 'F9' on the keyboard, to run the report. After about 10 seconds, an error appears.
Symptom
Screen message:
Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchComp#ControllerProxyClient
Description: The underlying connection was closed: An unexpected error occurred on a receive.
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21375738