IBM Support

The FileNet Business Process Manager Process Engine (PE) will not start after the IP address of the Process Engine box has been changed with a new IP address.

Troubleshooting


Problem

The Process Engine will not start after the IP address of the PE box has been changed with a new IP address.

Symptom

From with the Process Task Manager, it generates the following error :

java.lang.Exception: Standard output: Terminating FileNET software...
CDB_identity returned error (0xd4000032) - Can't get server id!
Terminating processes...
Error (0xd4000032) encountered during software termination.
Exit value: 0
at filenet.vw.apps.taskman.wfservices.VWServerNode.start(VWServerNode.
java:374)
at filenet.vw.apps.taskman.wfservices.VWServerNode.start(VWServerNode.
java:333)
at filenet.vw.apps.taskman.wfservices.VWServerNode.actionPerformed
(VWServerNode.java:777)
at filenet.vw.apps.taskman.VWTaskCore$4.run(VWTaskCore.java:597)
at java.lang.Thread.run(Thread.java:801)

[{"Product":{"code":"SSTHRT","label":"IBM Case Foundation"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Business Process Manager","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"4.0.3;4.0;3.5.3;3.5.2","Edition":"All Editions;Enterprise;Personal","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
17 June 2018

UID

swg21375713

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