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IBM Security Guardium - Emails are not being sent with authenticated user for SMTP

Troubleshooting


Problem

IBM Guardium can’t send emails with authentication type set as AUTH.
vmguard7> show alerter smtp authentication type
AUTH
ok

Symptom

The below messages are generated in the syslog (message) file
Jan 17 16:02:22 xx-xx sqlguard_sender: Authentication error.
Jan 17 16:02:22 xx-xx sqlguard_sender: VMime exception in SMTP Send

The messages file can be seen by using the fileserver.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 May 2020

UID

ibm16210268