IBM Support

How to change Adobe Reader client to display PDF files inside/outside a web browser (for use with Controller 'Standard reports')

Troubleshooting


Problem

User runs a Controller standard report. This appears in HTML.
If the user changes the output to 'PDF' then a PDF version of the report appears. 
Customer would like to know how to change the PDF to either:
(a) appear embedded inside the web browser session (in the Controller user interface)
(b) appear externally (trigger Adobe Reader to launch, and display the PDF outside of the Controller user interface)
How can they do this?

Symptom

Below are the two choices of how PDF files (triggered from Controller standard reports) can appear:
(a) embedded inside the web browser
image 3545
  
(b) displayed externally in Adobe Reader
image 3548

Cause

The third-party (non-IBM) software PDF reader (typically Adobe Reader) installed on the client device (for example the user's laptop, or the Citrix server) controls whether the PDF appears in the web browser or externally.

Resolving The Problem

Reconfigure the third-party (non-IBM) software PDF reader (typically Adobe Reader) installed on the client device.
  • The instructions vary depending on the version of Adobe Reader installed. Examples are given below.
============================================
(a) embedded inside the web browser
  
Example #1 Adobe Reader DC
1. Logon to the client device as the relevant user
2. Launch REGEDIT
3. Browse to this key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{CA8A9780-280D-11CF-A24D-444553540000}
  • TIP: If it does not exist, you must create it
4. Create a new 'DWORD (32-bit)' entry:
Name =  Flags
Value = 0
image 3551
5. Test
 
Example #2 Adobe Reader XI
​1. Launch Adobe Reader
2. Click "Edit - Accessibility - Setup Assistant':
image-20180918163407-2
3. Click:   Next, Next, Next, Next
4. Tick the box "Display PDF documents in the web browser"
image-20180918163538-3
5. Click Done
6. Test.
​ 

Example #3 Adobe Reader X

1. Launch Adobe Reader
2. Click "Edit - Preferences"
3. Click on "Internet" section
4. TICK "Display PDF in browser"
============================================  
(b) displayed externally in Adobe Reader
Example #1 Adobe Reader DC
1. Logon to the client device as the relevant user
2. Launch REGEDIT
3. Browse to this key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{CA8A9780-280D-11CF-A24D-444553540000}
  • TIP: If it does not exist, you must create it
4. Create a new 'DWORD (32-bit)' entry:
Name =  Flags
Value = 1
image 3550
5. Test
 
Example #2 Adobe Reader XI
Perform the same steps as shown above, but this time UNtick the box "Display PDF documents in the web browser":
image-20180918163156-1

Example #3 Adobe Reader X

1. Launch Adobe Reader
2. Click "Edit - Preferences"
3. Click on "Internet" section
4. Untick "Display PDF in browser":
image 3547
============================================

Document Location

Worldwide

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Document Information

Modified date:
15 May 2020

UID

ibm16209640