Troubleshooting
Problem
After fresh installation of v11 and v11.1 using auto ISO, unable to synchronize Guardium appliance with Network Time Protocol (NTP) server
Symptom
NTP configured successfully and synced with Guardium appliance for the first time before rebooting the appliance on setup completion
--> show system ntp diagnostics
Output from ntpq -p :
remote refid st t when poll reach delay offset jitter
==============================================================================
*ntp_server XX.XX.XX.100 5 u 200 1024 377 0.489 9.510 7.810
-------------------------------------------------------------------
Output from ntptime :
(Note that if you have just started the ntp server, it may report an 'ERROR' until it has synchronized.)
-------------------------------------------------------------------
ntp_gettime() returns code 0 (OK)
time e1f0dc4e.05b0dd80 DateTime (.022230117),
maximum error 807596 us, estimated error 6418 us, TAI offset 0
ntp_adjtime() returns code 0 (OK)
After first reboot
--> show system ntp diagnostics
Output from ntpq -p :
remote refid st t when poll reach delay offset jitter
==============================================================================
ntp_server XX.XX.XX.100 5 u 4 64 1 0.518 1.190 0.000
-------------------------------------------------------------------
Output from ntptime :
(Note that if you have just started the ntp server, it may report an 'ERROR' until it has synchronized.)
-------------------------------------------------------------------
ntp_gettime() returns code 5 (ERROR)
time e1f0dd82.2b27135c DateTime (.168565172),
maximum error 16000000 us, estimated error 16000000 us, TAI offset 0
ntp_adjtime() returns code 5 (ERROR)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 May 2020
UID
ibm16205897