Troubleshooting
Problem
When an administrator attempts to install a content package or application with Custom Extraction Properties (CEP) through Extensions Management, the installation preview sometimes shows a single property and a status of FAILED. If the administrator chooses to continue with the installation, it fails to proceed with the message "An error occurred. See console logs for details." This behavior normally indicates a CEP that's being imported is in conflict with one that's already on the system.
Symptom
During a content pack or application installation, there is a screen to preview the changes it is installing. If there is a conflicting CEP, it shows a FAILED message:
This Originating_User is the name of the CEP in conflict, but this name might differ on your system. Throughout this technote, we are using the Originating_User property as an example.
Document Location
Worldwide
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Document Information
Modified date:
08 October 2020
UID
ibm16205797