Question & Answer
Question
I was running an UOW and it failed with errors:
(31) Operation failed with failure category [Device Error]
(32) [Caused by: Error getting info from device (OperationFailedException)]
(33) [Caused by: Unable to retrieve physical devices information for Diag information. (CommsDriverException)]
(34) [Caused by: Unable to retrieve physical devices information for Diag information. (PhysicalDeviceException)]
Upon checking the worker.log, I found the following error:
2020.04.23 16:19:54 GMT+00:00 OperationRunner-005-Worker1 ERROR WORKER Worker1 com.intelliden.common.utility.logging.IntellidenLogger :: [com.intelliden.icos.util.socket.0001] Error encountered in receiveUntil() during main loop processing. Error is: checkSocket Timedout
token=#
time=1588054794744
time out value: 900000
maxResponeTimeout = 150000
available count = 0
foundFlag = false
buf =
What is wrong and how do I fix it?
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS7UH9","label":"Tivoli Netcool Configuration Manager"},"ARM Category":[{"code":"a8m50000000L25VAAS","label":"ITNCM-\u003EITNCM-Base-\u003EResources-\u003ERADs and Device Scripts"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"6.4.2","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16204516