Troubleshooting
Problem
While the IBM Security Guardium™ appliances are secured systems, it is important that you manage and protect the user access information to the servers.
As a part of this responsibility, you need to manage the root passkey. This piece of information must be managed by you as a critical piece of the "joint password" mechanism implemented in the system to allow privileged access by using the root operating system user. For this reason, you must ensure it is available and updated when required.
Sometimes you might notice an error when trying to set or change the root passkey via the command-line interface (CLI).
| "Unlock failed. Aborting reset root password operation." |
Symptom
You are presented with an error message after trying to execute the "support reset-password root" CLI command, intended to set or change the root password (hence, the name root passkey) of a Guardium™ system:
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0JAAS","label":"APPLIANCE"},{"code":"a8m0z000000Gp0MAAS","label":"AUTHENTICATION"},{"code":"a8m0z0000001hbcAAA","label":"CLI"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
26 January 2022
UID
ibm16204121