IBM Support

The IBM Support Advantage

IBM Support

We're proud to provide you with industry-leading technical assistance

The IBM Support Advantage

At IBM, Support goes beyond just fixing issues. With deep technical and industry knowledge, armed with award-winning AI technology, IBM Support collaborates across our entire company of researchers, offering managers, engineers and developers to help you and your business succeed.

150+ Countries and 24/7

Our support team across 150+ countries are always ready to help

9 out of 10

Clients with IBM Support experience are likely or extremely likely to recommend us1

Award-Winning

We're recognized by the industry for our customer centricity and support tools

World-Class Client Care

We use your feedback to continually improve your experience

IBM Watson helps you get to your answers, faster.

Your support experience at IBM is powered by Watson AI technology. From self-service options including cognitive search and chat to assisted support with guided case creation and intelligent skill matching, Watson is always working to help you get to your answers faster.

This is our Cognitive Support Platform (CSP).

Experience support at a superior scale

Few vendors and support providers can compare with the breadth and depth of IBM Support, we stand behind our customers of every size with deep industry knowledge and technical skills:

  • Startups experiencing hyper-growth
  • Healthcare providers securing sensitive patient data
  • International banks processing billions of financial transactions per second
  • Telecom companies revolutionizing their internal and external customer service

IBM has the support organization that we measure other vendors against.

Dave Wiseman, VP of Solutions Architecture at Connectria

Meet Our Support Professionals

See how we've helped our customers when it mattered the most.

Click to meet Ryan Greenberg from IBM Cloud Support to learn how his team helped triple cloud workload for a large appliance manufacturer.

Meet Ryan Greenberg from IBM Cloud Support to learn how his team helped triple cloud workload for a large appliance manufacturer.

Click to meet Bryan Brown from IBM Software Support to learn how his team helped improve critical application performance for a global bank.

Meet Bryan Brown from IBM Software Support to learn how his team helped improve critical application performance for a global bank.

Click to meet Dave Duan from IBM Systems Support to learn how his team helped recover patient data for a healthcare provider.

Meet Dave Duan from IBM Systems Support to learn how his team helped recover patient data for a healthcare provider.

Flexible Support Options

Receive the level of attention and care you need.

IBM Enterprise Support

IBM Enterprise Support offerings provide the foundation for production workloads. They focus on four key areas to help make you successful: preventive support, production support, cognitive support, and omni-channel support.

IBM Preferred Care

IBM Preferred Care expands on your Enterprise Support experience, by introducing premium offerings focused on delivering personalized care, mission-critical care, and business care.

Communities and Resources

Connect with fellow users and grow skills.

Join the IBM Support forum

Browse product documentation

Explore an IBM community

See what's new with IBM Support

Up your skills

Get Help

Access support resources and experts.

Get your answers quickly with search, chat, forum, or open a case with our support team.

1. Based on survey data from 1 January 2020 to 31 December 2020, 9 out of 10 correspondents indicated that they are likely or extremely likely to recommend IBM Support based on their experience with us.