Troubleshooting
Problem
Those are the logs message presented in Systemout.log when JazzSM seems inaccessible and the JazzSM URL page cannot be loaded.
Thread "WebContainer : 18" (00007c23) has been active for 776406 milliseconds and may be hung.
There is /are 48 thread(s) in total in the server that may be hung.
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:164) at
java.net.SocketInputStream.read(SocketInputStream.java:134) at
java.net.SocketInputStream.read(SocketInputStream.java:222) at
com.riversoft.riv_web.vertigo.CRivObjSockClient.waitForHandhake(CRivObjSockClient.java:435) at
com.riversoft.riv_web.vertigo.CRivObjSockClient.connect(CRivObjSockClient.java:211)
Symptom
Running the consolecli.sh also showing Permission denied error
/consolecli.sh version
Can't load log handler "java.util.logging.FileHandler"
java.io.FileNotFoundException: /opt/IBM/JazzSM/ui/logs/consoleSetupEnv.log (Permission denied)
java.io.FileNotFoundException: /opt/IBM/JazzSM/ui/logs/consoleSetupEnv.log (Permission denied)
at java.io.FileOutputStream.<init>(FileOutputStream.java:233)
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEKCU","label":"Jazz for Service Management"},"ARM Category":[{"code":"a8m50000000CaZ0AAK","label":"DASH-\u003EDASH UI Services - Administering and Troubleshooting DASH"}],"ARM Case Number":"TS003560390","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"All Version(s)","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
28 April 2020
UID
ibm16202442