Troubleshooting
Problem
After following the guide lines in the readme to install 6.3FP07 SP3 the install fails with -3 error
The readme guide states that SP3 on Windows should be installed with:
cmd /c kinconfg -pA
cd <TEMP>/6.3.0.7-TIV-ITM-SP0003/
sppatch.exe -h %CANDLE_HOME% -i %cd%
Symptom
Error in itmpatch.log log is:
TRACE 03/31/20 16:20:46 (nls.cpp,158): NLS::getFormattedString() = Bad return code from cmd /c %ITMPATCH_DIR%\bundles\WINDOWS\setup.exe /w /Update /z"/sf%ITMPATCH_DIR%\bundles\WINDOWS\deploy\TF_Silent_Install.txt" /s /f2"%CANDLE_HOME%\InstallITM\Silent_KTF.log": -3 ERROR 03/31/20
16:20:46 (patchprocessor.cpp,1908): Bad return code from cmd /c ITMPATCH_DIR\bundles\WINDOWS\setup.exe /w /Update /z"/sfITMPATCH_DIR\bundles\WINDOWS\deploy\TF_Silent_Install.txt" /s /f2"!ANDLE_HOME\InstallITM\Silent_KTF.log": -3
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}},{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
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Document Information
Modified date:
10 July 2024
UID
ibm16201774