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CCRC login results in "The server cannot be contacted" error

Troubleshooting


Problem

Attempts to log on to the CM Server from an IBM Rational ClearCase Remote Client (CCRC) results in the error "The server cannot be contacted. Please contact your system administrator".

Symptom

  • When you try to connect to CM server from CCRC you receive the error:

    The server cannot be contacted. Please contact your system administrator.



    However, the same users can browse to the URL through a Web browser and see the following message which verifies that the Web service is running. http://stp.rational.ibm.com/ws/teamservice}Team

    Hi there, this is a Web service!



  • When you try to login to a CM server with CCRC, the CM server fails after the login succeeds.

    Error message from CCRC client:

    The server cannot be contacted.  Please contact your system administrator.
    CRVAP0220E Conflict error: CRVSV1090I RPC server has unexpectedly exited. Any un-saved work may has been lost.


    Corresponding error message on the server side:
    /opt/ibm/RationalSDLC/common/CM/profiles/cmprofile/logs/server1/SystemOut.log

    [5/10/13 11:54:39:834 CEST] 00000025 CMLogger      I com.ibm.rational.stp.server.cc.CcProxy doLogin CRVSV0900I ClearCase login of user 'user1' onto server 'ClearCase - 2.13197' succeeded.
    [5/10/13 11:54:39:905 CEST] 00000025 CMLogger      W com.ibm.rational.stp.server.oncrpc.OncrpcManagedConnectionFactory$BaseServer testIfServerHung CRVSV0908W Test of backend ONC RPC server 'ClearCase -  2.13197' failed with an RPC, socket or I/O error. The server process will be terminated if it has not yet exited.
    [5/10/13 11:54:39:906 CEST] 00000025 CMLogger      W com.ibm.rational.stp.server.oncrpc.OncrpcManagedConnectionFactory$BaseServer testIfServerHung CRVSV0212I Initiated cleanup of failed backend ONC RPC server ID: ClearCase - 2.13197
    [5/10/13 11:54:39:906 CEST] 00000025 ConnectionEve A   J2CA0056I: The Connection Manager received a fatal connection error from the Resource Adapter for resource eis/com/ibm/rational/stp/server/oncrpc/CcRpc.  The exception which was received is com.ibm.rational.stp.server.oncrpc.RPCUnexpectedlyExitedException:
    [5/10/13 11:54:39:910 CEST] 00000025 CMLogger      W com.ibm.rational.stp.server.rpc.Response invokeMethod StpException: RPC 'FETCH_PROPS' (3)

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Remote Client","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.0.1;7.1.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 June 2026

UID

swg21373322

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