Troubleshooting
Problem
The IBM Resilient Circuits service failed to start and backports.configparser.NoSectionError: No section: xxxx was seen in /var/log/messages.
Symptom
IBM Resilient Circuits could not be started. Upon closer inspection of /var/log/message, the following stack trace was found.
Apr 16 18:15:04 server resilient-circuits: File "/usr/lib/python2.7/site-packages/pkg_resources/__init__.py", line 2434, in load
Apr 16 18:15:04 server resilient-circuits: return self.resolve()
Apr 16 18:15:04 server resilient-circuits: File "/usr/lib/python2.7/site-packages/pkg_resources/__init__.py", line 2440, in resolve
Apr 16 18:15:04 server resilient-circuits: module = __import__(self.module_name, fromlist=['__name__'], level=0)
Apr 16 18:15:04 server resilient-circuits: File "/crypt/integration/functions/send_emails/send_emails/components/funct_send_emails.py", line 6, in <module>
Apr 16 18:15:04 server resilient-circuits: import send_emails.util.email_module as email
Apr 16 18:15:04 server resilient-circuits: File "/crypt/integration/functions/send_emails/send_emails/util/email_module.py", line 30, in <module>
Apr 16 18:15:04 server resilient-circuits: email_server = Config.get("email_module", "email_server")
Apr 16 18:15:04 server resilient-circuits: File "/usr/lib/python2.7/site-packages/backports/configparser/__init__.py", line 784, in get
Apr 16 18:15:04 server resilient-circuits: d = self._unify_values(section, vars)
Apr 16 18:15:04 server resilient-circuits: File "/usr/lib/python2.7/site-packages/backports/configparser/__init__.py", line 1160, in _unify_values
Apr 16 18:15:04 server resilient-circuits: raise NoSectionError(section)
Apr 16 18:15:04 server resilient-circuits: backports.configparser.NoSectionError: No section: 'email_module'
Apr 16 18:15:04 server systemd: resilient_circuits_int-mna.service: main process exited, code=exited, status=1/FAILURE
Apr 16 18:15:04 server systemd: Unit resilient_circuits_int-mna.service entered failed state.
Apr 16 18:15:04 server systemd: resilient_circuits_int-mna.service failed.
Apr 16 18:15:04 server systemd: resilient_circuits_int-mna.service holdoff time over, scheduling restart.
Apr 16 18:15:04 server systemd: Stopped Resilient-Circuits Service.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z0000008ZtGAAU","label":"Integrations-\u003EResilient Circuits"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
19 April 2021
UID
ibm16194235