IJ24227: MESSAGE REPROCESSING APPLICATION IS CONVERTING THE DATA

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  
  Message Reprocessing application is
  converting special
  characters in error messages to HTML
  entity.
  
  Also special character ?amp;? is being added after
  ?&?
  
  STEPS TO REPRODUCE:
  
  First scenario (Message Reprocessing
  application is converting special
  characters in error messages
  to HTML entity.):
  
  1) Go to External Systems
  application.
  Search for EXTSYS1.
  Enable the External System and
  MXITEMInterface
  Enterprise
  Service.
  
  DESCRIPTION,ITEMNUM,ITEMSETID
  Z299.2
  MNFR/DISTRIBUTOR>>>SEE NOTES,PF03,SET13
  Notice ITEMSETID SET13
  is invalid. We want to create an error
  message.
  
  2) Import the
  CSV file to Maximo
  
  3) Message received in Message tracking
  
  4)
  Go to Message Reprocessing application and search for the
  error
  message.
  The special character > will be replaced by HTML code
  >
  If the ITEMSETID is fixed and reprocessed Maximo will save
  >
  not > as desired.
  
  5)Item has been created with >
  instead of > as per original message
  
  
  Second scenario (special
  character ?amp;? is being added after ?&?):
  
  1)Go to External
  Systems application.
  Search for EXTSYS1.
  Enable the External
  System and MXITEMInterface
  Enterprise
  Service.
  
  DESCRIPTION,ITEMNUM,ITEMSETID
  IBM &
  IBM,PF03,SET13
  Notice ITEMSETID SET13 is invalid. We want to
  create an error
  message.
  
  2) Import the CSV file to Maximo
  
  3)
  In Message Tracking application the message contain special
  character &
  
  4) Search for the Message in Message
  Reprocessing application.
  
  For the same message in ?Message
  Reprocessing? application no special character ?amp;? got added
  after ?&?
  
  5) When updating the message body and tabbing out
  special character ?amp;? got added after ?&?.
  
  For
  example:
  
  IBM & IBM
  
  6) And now if you update the ITEMSETID
  in message then one more ?amp;? got added.
  
  IBM &
  IBM
  
  RESULTS:
  First scenario:
  Maximo will save HTML entity
  instead of special character.
  
  Second scenario:
  special
  character ?amp;? got added after ?&?
  
  EXPECTED RESULT:
  First
  scenario:
  Maximo should convert HTML entity to special
  character.
  
  Second scenario:
  no special character ?amp;? added
  after ?&?
  
  PRODUCT VERSION:
  Tivoli's process automation engine
  7.6.1.1
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * MESSAGE REPROCESSING AND MESSAGE TRACKING APPLICATION IS     *
  * CONVERTING DATA                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.2 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels