Question & Answer
Question
Installation aborts using installation agent on windows, only one machine is failing. There seem to be some "leftover" install information from something previous on the machine.
Other than run smai-agent.bat uninstall_all and remove any leftover directories what else can I do?
C:\IBM\APM\InstallITM\Abort*.log
Installed KINWIINS.ver file incorrect, cannot continue.
SEVERE: ERROR - Install aborted.
RollbackClearData entry
RollbackClearData FAIL: Directory
C:\IBM\APM\RollbackData failed to clear
RollbackClearData SEVERE: Delete the above directory before the
directory before the next install, or rollback may back level files or directories.
RegistrySetRoot Key(Software\Candle\OMEGAMON) invalid HKEY value, cannot process.
Media source Directory initially set to:
C:\temp\APM_AD~1.0\APMADV~1.0\apm\inst\os-agent
Media source Directory does not contain Component files
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSVJUL","label":"IBM Application Performance Management"},"ARM Category":[{"code":"a8m500000008axBAAQ","label":"APM Agents"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Product Synonym
Application Performance Management
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Document Information
Modified date:
18 June 2026
UID
ibm16178305