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Abstract

Welcome! This article will introduce you to service and support offerings available to IBM Security customers.

Content

We believe that having your business is both a privilege and a responsibility. We are committed to achieving the highest level of customer satisfaction in the industry. As your solutions partner, we are dedicated to enabling your success. Whether you're a new or an existing customer, we want to make sure you are aware of the wide array of support tools to help you get technical information when you need it. We look forward to helping you get the most out of your IBM Security investment!



Will Raabe
Vice President
IBM Security Client Success


Our online offerings make it easier for you to:


We are here to assist you in getting the most out of your IBM investment!

Step 1: Sign in or create an IBMid





Sign in to IBM.com, or create a new ID to access to IBM.com support resources


 

Step 2: Engage. Earn points. Get rewards.




IBM VIP Rewards

IBM VIP Rewards is an online advocate engagement program that allows IBM to recognize and engage with you.
Learn more about IBM, interact with IBM, share your knowledge, and earn rewards along the way.

image 1126  The Unlock important Support resources
set of challenges can guide you to the other resources listed in this document - and gain you points!

http://ibm.biz/vip-rewards


 

Step 3: Subscribe and follow Security Support




 

image   IBMSecuritySupport
- Videos designed to visually guide you through important topics
  @ AskIBMSecurity
- The latest tweets from IBM Security Support
image   Product support forums
- Questions and Answers forum
image IBM Security Client Success
- Connecting clients with the technical resources to be successful


 

Step 4: Learn more about your product



 


Security Learning Academy

IBM Security Learning Academy - FREE high quality self-paced training, video demonstrations, hands-on labs and more
IBM Skills Gateway - In-depth instructor-led and self-paced education offerings for IBM Security products
 
IBM Security Support Events - A calendar of upcoming support events, including Open Mics on technical topics.


 

Step 5: Bookmark these sites so you have them handy


 


IBM MySupport - Go here for a quick view of technical support resources including

  • IBM Fix Central - Search, locate, and download fixes for your products
  • Support cases  - Open a case for your IBM product
  • My Notifications  - Subscribe now to receive notifications about new and updated technical support content, including
    • Security bulletinsFlashes, and News - Stay tuned for critical product alerts
    • Downloads and drivers and Fixes - Keep your product current with the latest updates
    • Troubleshooting - Be aware of answers to frequent questions and solutions to recent issues
    • Webcasts -  Join our informative Open Mics for a chance to hear from and ask questions of our support professionals
IBM Knowledge Center - Find product documentation and education
IBM Support Lifecycle - Find information on Lifecycle Policies
IBM Security RFE Community - Collaborate with IBM product development on Requests for Enhancement
IBM Trials and Demos - Featured product trials
IBM Security Community - Discover, explore and share information and ideas about IBM Security


 

Step 6: Watch these videos to learn more about IBM Support



 

image  IBM Electronic Support - Easy, Fast, Smart Support just got personal!
 

Original Publication Date

01 March 2016

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Document Information

Modified date:
24 February 2020

UID

swg27045701