IBM Support

QRadar: Unable to add managed host due to hardware serial missing

Troubleshooting


Problem

When you are adding a managed host to your deployment, the add_host process can fail due to a missing hardware serial number.

Symptom

The following is an example message of the add_host process failing. Notice that the serial field is empty.

[hostcontext.hostcontext] [80248f10-17cb-41b1-8a94-d08054cf8587/SequentialEventDispatcher] com.q1labs.configservices.capabilities.AddHost: [INFO] [NOT:0000006000][XX.XX.XX.XX.XX/- -] [-/- -]Host XX.XX.XX.XX has a version number:7.3.3, appliance type:software., serial:

[hostcontext.hostcontext] [80248f10-17cb-41b1-8a94-d08054cf8587/SequentialEventDispatcher] com.q1labs.configservices.capabilities.AddHost: [ERROR] [NOT:0000003000][XX.XX.XX.XX/- -] [-/- -]Unable to add managed host. The ip of the host is: XX.XX.XX.XX

[tomcat.tomcat] [Thread-347198] com.q1labs.configservices.capabilities.CapabilitiesHandler: [ERROR] [NOT:0000003000][1XX.XX.XX.XX/- -] [-/- -]Removing host XX.XX.XX.XX from the deployment model, if present, due to add_host failure.

 

You might also see this message on qradar.log:

 

[hostcontext.hostcontext] [80248f10-17cb-41b1-8a94-d08054cf8587/SequentialEventDispatcher] java.lang.NullPointerException: hardware serial string must not be null.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000GneqAAC","label":"QRadar-\u003EConfiguration-\u003EAdd Remove Edit Host"}],"ARM Case Number":"TS003526818","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
13 April 2020

UID

ibm16151863

Page Feedback