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IBM Watson Care Manager Release Notes March 2020

Release Notes


Abstract

IBM® Watson™ Care Manager March 2020 Release Notes

Content

Introduction

Welcome to the March 2020 release of Watson Care Manager. If enabled for your organization, users now see an improved sign-in experience. Care teams can download a PDF of a client's shortlisted providers and manually capture the creation date of notes. There is a new dashboard available in Reporting and updates to tasks data. So that you can more easily identify the changes that will apply to your instance of Watson Care Manager, updates are tagged as follows:

  • Watson Care Manager - these updates are for all Watson Care Manager customers.
  • Reporting - these items apply to all Watson Care Manager customers using Watson Care Manger Reporting.
  • Service Providers - these items apply to Watson Care Manager customers with the Providers feature enabled.
  • Organization Units - these updates are for all Watson Care Manager customers with Organization Units enabled.
  • Community Service Referral - these items apply to customers who have licensed the Watson Care Manager Community Service Referral add-on.
  • Community Service Payment - these items apply to customers who have licensed the Watson Care Manager Community Service Payment add-on.
  • Connect Providers - these items apply to customers who have licensed the Watson Care Manager Connect Providers add-on.
  • Connect Individuals - these items apply to customers who have licensed the Watson Care Manager Connect Individual add-on.
  • Connect 360 - these items apply to customers who are integrated with the IBM Health and Human Services Connect 360 application.
What's new for all users
Sign-in experience updates
Watson Care Manager Reporting Connect Providers Connect Individuals

To improve your sign-in experience, the following updates are now available:

  • Previously, if multi-factor authentication was enabled for your organization, you had to enter your second factor or passcode every time you signed in to your Watson Care Manager applications. A new configuration is now available that will always prompt you to enter your second factor unless you have previously signed in from the same location, on the same browser, in the last 12 hours. To request this configuration, customers must submit a case on the Watson Health Support portal.
  • Previously if you bookmarked the Watson Care Manager sign-in page URL instead of the Watson Care Manager URL that was provided to you by your organization, you were unable to sign in and an error displayed. To improve your user experience, now if you try to sign in using a bookmark for the sign-in page, a page is displayed that includes a Sign in button. Click Sign in and sign in as normal.
What's new for care teams
Downloading clients' shortlisted providers

Watson Care Manager

So that clients have the information they need to decide which provider to use for a service, you can now download their shortlisted providers and services in PDF format. You can manually share the downloaded file with the client or others.

Capturing notes creation dates

Watson Care Manager
Previously, the date that displayed for a client note reflected the date that the note was created. So that you can record a note after the event occurred and document the correct date, you can now manually capture the note creation date. The date for notes recorded in Watson Care Manager before this change will remain the system creation date.
New Services card

Watson Care Manager

So that you can view and manage your client's services from their Summary view, a new Services card now displays on the view, if configured by your administrator. If you add a provider to a service, the card shows the client service and provider.

What's new for administrators
Configuring the Services card

Watson Care Manager

So that care teams can see and access a client’s services from the client’s Summary view, you can now configure a Services card for display. You can show or hide the card and configure the number of records to show in the card.

What's new for reporting
Additional Budget folder

Reporting
So that you can create reports based on client budgets, a Budget data folder is now available in the Reporting application.
Updates to Tasks data folder

Reporting
  • So that you can create reports that show which tasks are assigned to which care team role, user, or program, the Tasks data set now includes program, users, and role content.
  • Relationships between tasks and individuals, and tasks and care teams, are now updated. Existing reports show only individuals and care team members with assigned tasks. Now existing tasks reports show individuals and care team members with and without assigned tasks. If  you want, you can exclude individuals and care teams members without tasks by excluding null values.
Task dashboard

Reporting

A new dashboard is now available that displays tasks data in a consumable way. The Task dashboard helps users who are assigned the super user role, such as Supervisors, to manage the tasks workload for their organization. The dashboard shows scheduled tasks by status, priority, assignment status, client user, and role. In addition, overdue tasks by number of days, priority, age and task assigned breakdown by role.

Resolved Issues

Watson Care Manager

  • When you download a Share Care Plan that contains client goals, a goal status incorrectly displays, which should be ignored. (257441)
  • If you open your Watson Care Manager URL and do not sign in, the sign-in page expires after 30 minutes. If you return to the expired page after 12 hours and try to sign in by entering your credentials, an error message displays. (252906).

Reporting

  • If you create a report that contains enquiry data, provider name data is not displayed. (256438).
  • Identification type names received from systems integrated with Watson Care Manager (via an API) incorrectly display in reports as EMR Identification Type. The correct identification type names, as received via the API, are visible on the Identifications page in the Care Team workspace. (245168)
  • When an identification client data type record is deleted in the Care Team application, it incorrectly displays in existing reports until a new client data record of the same type is created or updated. (248421)
  • When you create a report that contains client actions data, progress values for the client actions do not display. (248753)
  • If multiple care team actions are associated with a goal in the Care Team application and one or more are deleted, all of the actions are incorrectly deleted from existing reports. (253927)

Watson Care Manager Connect Providers

  • If you open your Connect URL and do not sign in, the sign-in page expires after 30 minutes. If you return to the expired page after 12 hours and try to sign in by entering your credentials, an error message displays. If you experience this issue, close your browser, reopen your Connect URL, and sign in as normal. (252906)

Watson Care Manager Connect Individuals

  • If you open your Connect URL and do not sign in, the sign-in page expires after 30 minutes. If you return to the expired page after 12 hours and try to sign in by entering your credentials, an error message displays. If you experience this issue, close your browser, reopen your Connect URL, and sign in as normal. (252906)

Known Issues

Watson Care Manager

  • When you save a quick note, an inaccurate message displays saying that the touchpoint is saved regardless of whether the note type is Touchpoint. (257285)
  • When you configure a new security role, you see a Delete action that is disabled in the row level Actions menu. Ignore this action. The ability to delete a security role will be available in a future release. (258068)
  • When you filter Notes Highlights for the last month, highlights from over a month ago are displayed in addition to highlights for the last month. (245154)
  • The swagger documents for the Alerts, Care Team Actions, and Referrals APIs in the product documentation include version, display, and userSelected attributes. These attributes are redundant and are not required for use in Watson Care Manager. Do not configure values for these attributes as they are not required for integrations. (257385)
  • If a note creation date is not sent when notes data is shared with Care Manager via the Notes API, 2/31/0001 is displayed as the note creation date. To avoid this issue, ensure you set a note creation date when using the Notes API for integrations. (258063)

User experience issues when signing in

  • When you open your Watson Care Manager URL, the IBM Watson Health sign-in page opens. If you bookmark this URL or the URL for any other page in Watson Care Manager, the bookmark does not work. To avoid this issue, only bookmark the Watson Care Manager URL that is communicated to you by your organization. To do this, open your Bookmarks library in your preferred browser. Then, create a new bookmark by copying and pasting the Watson Care Manager URL that was communicated to you by your organization. For steps to correctly create a bookmark for the Watson Care Manager URL in your browser, see this IBM Support technote. (244910)
  • If you open your Watson Care Manager URL and do not sign in, the sign-in page expires after 30 minutes. Depending on your browser and version, an error page with a Back button might display if you try to sign in again. If you click Back and try to sign in again, another error displays. Note: If Multi-Factor Authentication is enabled for your organization, the error page displays after you enter your passcode. If you experience this issue, close your browser, reopen your Watson Care Manager URL, and sign in as normal. (257760)

Reporting

  • When you create a report that contains assessments or questionnaire data, inconsistent report data is generated, for example, some data is repeated and some data is missing. (240244)
  • If you create a report that contains notes and notes comments data, an error displays. (250109)
  • If you create a report that contains notes data, the report shows only notes for clients who have an associated program. It does not display data for clients who have no associated program but who have at least one note. (239618, 245031)
  • The reporting application is treating Allergy names as case-sensitive, for example, when you generate a report of the number of clients with specific allergy types, allergy names in different cases are being considered as two different allergies. (224396)
  • Do not save custom reports or dashboards in the Team content -> Watson Care Manager folder. If you do this, your content is deleted with the next monthly update of Reporting. To avoid this issue, save your content in a child folder of Team content, or in the My content folder or its child folders. (249596)
  • If you update a condition classification in the Care Team application to a blank value, the classification value does not update in existing reports. (254482)
  • If you create a report that contains height data, measurement time data is not displayed. (250238)
  • When SSO is enabled, if you sign out of reporting and attempt to sign in again, an error message displays. If you experience this issue, click Ok in the error message to sign in again. (253903)

Watson Care Manager Connect 360

  • If you register a client in Watson Care Manager, Connect 360 checks for a match and if no match is found, automatically registers the client in Connect 360. If you subsequently search for the client in Watson Care Manager and Connect 360, the search results indicate that the client is registered in both applications. However, if you then open the client’s Virtual Client Record, an inaccurate error message displays. (242258)
  • When you search for a client in both systems a misleading error message is intermittently displayed. The message indicates that the search results show only Watson Care Manager clients. The message displays only when the client you searched for was originally registered in Watson Care Manager and subsequently registered in Connect 360 automatically. Ignore this message, the client exists in both systems and is shown in the search results as expected. (256209, 252716)
    Address types that are recorded in Connect 360 as ‘Other’ are displayed in Watson Care Manager as ‘Temporary’. (256371)

Watson Care Manager Community Services Payment

  • If you are using payments, do not use 2 weekly or 4 weekly services. There is an issue with payment calculations for services with frequencies of 2 weekly and 4 weekly. (242597)

Watson Care Manager Connect Providers

  • If you open your Connect URL and do not sign in, the sign-in page expires after 30 minutes. Depending on your browser and version, an error page with a Back button might display if you try to sign in again. If you click Back and try to sign in again, another error displays. Note: If Multi-Factor Authentication is enabled for your organization, the error page displays after you enter your passcode. If you experience this issue, close your browser, reopen your Connect URL, and sign in as normal. (257760)

Watson Care Manager Connect Individuals

  • If you open your Connect URL and do not sign in, the sign-in page expires after 30 minutes. Depending on your browser and version, an error page with a Back button might display if you try to sign in again. If you click Back and try to sign in again, another error displays. Note: If Multi-Factor Authentication is enabled for your organization, the error page displays after you enter your passcode. If you experience this issue, close your browser, reopen your Connect URL, and sign in as normal (257760)

Document Information

Part number: 5725V59

Date of submission for approval March: 2020

© Copyright 2016, 2020 IBM Corporation

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Document Information

Modified date:
04 June 2020

UID

ibm16147861