Troubleshooting
Problem
In the Databases tab of the Planning Analytics Workspace administration page, an "Agent unreachable" error is displayed at the top, and a "Cannot display resource information" error is displayed for each monitored TM1 Server database.
Symptom
In the messages.log file, that can be found in "C:\Program Files\ibm\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs\" directory, the following errors appear:
[24/03/20 17:17:18:092 GMT] 0000003b SystemErr R ERROR:status.py:Error getting the OS Details: index out of range: 0
Traceback (most recent call last):
File "kateagent/scripts\status.py", line 862, in <module>
drive, path = os.path.splitdrive(data_directories[0])
IndexError: index out of range: 0
[24/03/20 17:17:18:092 GMT] 0000003b te.agent.service.PaKateServerUnresponsiveNotificationService E Error occurred while getting latest servers info from json file
Traceback (most recent call last):
File "kateagent/scripts\status.py", line 1144, in <module>
status['used_system_disk'] = system_status['used_system_disk']
NameError: name 'system_status' is not defined
Traceback (most recent call last):
File "kateagent/scripts\status.py", line 862, in <module>
drive, path = os.path.splitdrive(data_directories[0])
IndexError: index out of range: 0
[24/03/20 17:17:18:092 GMT] 0000003b te.agent.service.PaKateServerUnresponsiveNotificationService E Error occurred while getting latest servers info from json file
Traceback (most recent call last):
File "kateagent/scripts\status.py", line 1144, in <module>
status['used_system_disk'] = system_status['used_system_disk']
NameError: name 'system_status' is not defined
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"Planning Analytics Administration Agent;PAAA","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.0.47","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16120753