This page lists IBM Clarity products released prior to May 2011. For products released after this date please see the Information Management Product Support Lifecycle at http://www.ibm.com/software/data/support/lifecycle/ .
PRODUCT SUPPORT STATUS (1)
SERVICE REQUEST STATUS (2)
|Inactive (since December 31, 2012)||Available (until December 31, 2013)||Clarity 7|
|Inactive (since March 30, 2012)||Unavailable (since March 31, 2013)||Clarity 7|
(1) Product Support Status
A status of Active indicates:
- You can log cases and receive assistance from IBM support centers for any issues you experience with the software.
- Product updates will be made available through maintenance releases and/or product fixes. Individual product fixes are generally made available on the latest maintenance release only. Customers on earlier releases must upgrade to the latest maintenance release when accepting a product fix.
A status of Inactive indicates:
- Product updates, maintenance releases or product fixes will no longer be available for this version.
- You can continue to log service requests until the date specified in the table above, however we highly encourage you to upgrade to the latest Active release of the product.
(2) Service Request Status
For product releases that have a Product Support Status of Inactive, this column indicates the date after which we will stop accepting customer calls for the release if that date has been determined.
17 June 2018