Education
Abstract
This is a collection of videos that introduce you to various IBM Rational support and services offerings available to you as an IBM Rational Client Support member.
Content
Whether you are a new client or an existing client looking for a quick reference, these videos provide overviews or "getting started" information for the various tools, services, and programs related to IBM Rational Support.
Getting started with support
| eSupport Overview | A video overview of IBM Electronic Support, which provides the tools and resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may occur, work with IBM to solve complex problems, and learn with IBM's training and education offerings. |
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| Client Connect and Entitlement | This is an introduction to the Rational Client Connect program from the Rational Support team. This program helps you get started with electronic support activities such as downloading software, obtaining licenses keys, finding content, and submitting service requests to support. |
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Helping yourself
| Rational License Key Center | A video is available that shows you how to log into the Rational License Key Center. The Rational License Key Center is where you can manage your license keys. |
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| Passport Advantage | This video demonstrates how you can download product installation files using Passport Advantage. | |
| Fix Central | This video demonstrates how you can download product updates such as fix packs and interim fixes using Fix Central. |
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| Product documentation and information resources | There are several resources for product information available. A video is available to show you how you can find and search for content with these information resources. |
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Getting help
| Service Request | This video shows you how you can open a software problem with Rational Support using IBM Service Request (SR). | |
| Rational Client Support Process | This is an introduction to the IBM Rational Client Support process. Topics include contacting support and addressing PMR severity. |
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Providing feedback
| RFE Community | An introduction to submitting and managing your product Requests for Enhancement (RFE). |
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| Rational Client Programs | An introduction of the different Rational Client Programs available to you, including beta, Design Partner, VoiCE, Rational Advocate, and the Global Rational Users Community. |
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Staying informed and notified
| My Notifications | This video shows you how to configure My Notifications, a tool that can notify you about a variety of content and fix updates for your product. | |
| Notes from Rational Support and Social Networking | An introduction into the different social networking channels for Rational Support that keep you informed about content, product, and service updates. |
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Related Information
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Document Information
Modified date:
17 June 2018
UID
swg27043855