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IBM Tivoli Netcool/Impact V7.1.0 Fix Pack 2(7.1.0-TIV-NCI-FP0002)

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Abstract

This Fix Pack address problems found in Netcool/Impact V7.1.0

Download Description


7.1.0.2 Release addresses the problems that have been reported in IBM Tivoli
Netcool/Impact version 7.1 and 7.1.0.1. The following table contains a list of
files included in this Fix Pack and operating systems associated with
these files:

Platform         File                                                       
 AIX             * 7.1.0-TIV-NCI-AIX-FP0002.zip                  
 Linux      * 7.1.0-TIV-NCI-LINUX-FP0002.zip                    
 Solaris    * 7.1.0-TIV-NCI-SOLARIS-FP0002.zip                
 Windows   * 7.1.0-TIV-NCI-WINDOWS-FP0002.zip                       
 zLinux        * 7.1.0-TIV-NCI-ZLINUX-FP0002.zip                 
 
        
 all platforms    * 7.1.0-TIV-NCI-FP0002.README


Note: The installer only works for 64 bit architectures

Note: Whenever <ARCH> is used in the text of this readme, as part of the
       filename of the Fix Pack package, it refers to, and can be
       substituted for one of the following operating systems:
       *  AIX
       *  Linux
       *  Solaris
       *  Windows
       *  zLinux


Hardware and software requirements


For information about supported hardware and software, check the
Software Product Compatibility Reports (SPCR) here:

http://www-969.ibm.com/software/reports/compatibility/clarity/index.html

And the Planning Section in the Netcool/Impact Administration Guide:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/admin/imag_start_c.html

Readme available here:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Netcool%20Impact/page/Impact%207.1.0.2%20README


Fixes (APARs) Included In this Fix Pack.

The following Netcool/Impact APARs are delivered with Fix Pack 2:

IV55989: HIDDEN/DELETED FIELDS NOT BEING REMOVED FORM OPERATOR VIEW of 'Tabbed' style
IV59886: TBSM DOES NOT RE-READ EVENT READER PROPS FILES AUTOMATICALLY WHEN YOU CONFIGURE/ENABLE EVENT ENRICHMENT
IV60438: IMPACT POLICY WIZARD (XML) FAILS WITH JAVA.LANG.NULLPOINTEREXCEPTION, COULD
IV61084: IMPACT 5.1.1 POLICY  - SOME HTML CHARACTERS ARE NOT BEING CONVERTED TO CORRECT CHARACTERS
IV61538: MWM WINDOWS DO NOT ADJUST FOR DST
IV61725: GETSCHEDULEMEMBER FUNCTION  ISSUE
IV61956: DATA MODEL NOT SORTED IN ALPHABETICAL ORDER
IV62792: 1.2 GB WAS BEING FILLED BY BLANKS FROM LOGGER FUNCTION
IV63137: IMPACT 6.1.1  SECONDARY EVENT PROCESSOR STOPS PROCESSING EVENTS AFTER FAILBACK
IV63138: GROUP CHAT FEATURE NOT FUNCTIONING FOR CISCO JABBER SERVER
IV63535: UNABLE TO PERFORM DECRYPTION OF INPUT VALUE - DATA SOURCE ACCOUNT GETTING LOCKED
IV63942: SESSION.SENDCOMMAND IN A JS POLICY DOESN'T RETURNS ANY RESPONSE
IV64075: NullPointerExceptions
IV64152: SECONDARY NODE CAN'T BIND TO THE NAME SERVER
IV64837: IMPACT MWM WINDOW CREATED WITH WRONG END DATE
IV65055: GET/SETGLOBALVARIABLES DO NOT WORK WITH ACTIVATE FUCNTION
IV65179: LOCAL VARIABLES NOT RESTORED AFTER HIBERNATION
IV66164: ADD RECURRING MW WINDOW
IV66210: NULLPOINTEREXCEPTION DISPLAYED ON SYSTEM STATUS ON FAILBACK
IV66337: WEBSERVICE LISTENER POLICY STRING VALUE PARAMETERS CAN'T ACCEPT MULTIPLES LINES ENTRIES AND SOME SPECIAL CHARACTERS
IV67091: TBSM FAILOVER BACKUP NOT STARTED CORRECTLY IF STARTED TOO SOON
IV67829: ITM/TEPS DATA DISPLAYED INCORRECTLY IN UI: 710
IV67936: THERE IS NO DEDICATED ROLE FOR WEB SERVICE LISTENER
IV68383: DEBUG FLAG GENERATES MEMORY ISSUES WHEN NON OMNIBUS EVENTS ARE PROCESSED

List of Impact APARs that have documentation updates or have additional information:

IV55600: PULL UP WS DSA ERROR WHEN USING 'SERIAL' DATATYPE AS PRIMARY KEY
IV66968: DASH CONSOLE INTEGRATION WITH IMPACT IN A SSO MULTI JAZZSM SERVER SETUP
IV67231: INSTALLING AND RUNNING IMPACT 5.1.X AND BELOW HAVE ROOT USER RESTRICTION BUT DO NOT HAVE IT IN IMPACT 6.1.1 ONWARDS. 71
IV67839: UNABLE TO CONNECT TO A MYSQL DATA-SOURCE OVER ODBC
IV67936: THERE IS NO DEDICATED ROLE FOR WEB SERVICE LISTENER


Additional Browser Support with Fix Pack 2

Impact 7.1.0.2 supports FF ESR 31, IE 10 and 11.

Additional Platform support with Fix Pack 2

This Fix Pack has been tested on following platforms:

Windows: 2012 and 2012 R2
Linux:   RHEL 5, 6 and 7. SUSE 11 and 12
AIX:     6.1 and 7.1  (Power 6, 7 and 8 system)
Solaris: 10 and 11
zLinux:  RHEL 5, 6 and 7. SUSE 11 and 12

Enhancements in Fix Pack 2

Fix Pack includes the following enhancements:

- WebServices:
1. Jars compiled manually using nci_compilewsdl can be used by Wizard
2. Enable logging of the full outgoing and incoming Soap messages    
3. New Function, ConvertXMLToImpactObjects to help convert the result of Web Services
calls into a structure that can be easily traversed. It can also be used to parse XML Data without
requiring any xsd or schema information

- New JSON Policy Functions:
1.ParseJSON: Parses JSON Data and creates Impact Objects
2.ConvertObjectsToJSON: Converts Impact Policy Data (ex: Objects) to JSON Format
3.UpdateDB: Function to Update Database with Key:value set based on param:value filters

- UI Provider Enhancements
1. Ability to Assign Child to Multiple Parents in the UI Provider Topology Widget
2. Support for tooltips when a user hovers over an item (rows in a widget). This allows
to show/hide columns from the tooltip and customize the values of the tooltip for the column
3. Ability to change the case sensitivity of filtered data
4. Ability to customize status type icons
5. Provide translation for numeric(integer) values to Strings

- Support for Sending and Receiving emails over SSL

- SendEmail function Enhancements:
1. Send Attachements with Emails
2. Send HTML formatted emails
3. Authentication support (username/password) to connect to mail server

- DatabaseEventReader: Ability to configure the number of rows to be fetched per query


Deprecated Features in Fix Pack 2

Cut,Copy and Paste buttons are no longer available when accessing the
Impact UI in Firefox.



Known Issues in Fix Pack 2
SSL communication between GUI and backend Impact servers (Internal APAR IV69904)

If communication between GUI and backend Impact servers is configured to be secure (as in via
running IMPACT_HOME/install/security/configImpactSSL.sh) an issue can occur where the
backend server opens too many sockets, causing the backend server to stop running.
The problem is more likely to occur in the following scenarios:
1. large numbers of artifacts (services, data sources, and data types)
2. multiple browsers connecting at the same time  
3. configuring services to auto-refresh in the GUI preferences

Running Policy Syntax Checker causes the Policy Editor to grey out and become unresponsive

If the policy syntax check reports a policy error, in some circumstances selecting this error from
the syntax check dialog may unexpectedly close the dialog leaving behind a disabled/greyed out policy
user interface.
To restore access to the policy user interface, click once anywhere within the greyed out area
and hit the escape key.

Services tabs not releasing memory in IE10 and 11

There is an issue where service tabs opened in the main services UI in IE10 and IE11 don't release the memory used
by the tab. Each open tab takes in the region of 20-30MB, closing the tab only releases about 10MB. If the user is editing  
a number of services which causes IE to use up enough of the client machine's physical memory, some performance problems
will be noticed.
To workaround this issue, user needs to refresh the browser window to free up memory used by closed tabs. Logging out and
logging in again has a similar effect.


Additional information

For Tivoli Netcool/Impact 7.1.0.2 Documentation, please refer to:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/welcome_kc.html

For IBM Netcool Operations Insight (NOI) 1.3 Documentation, please refer to:

http://www-01.ibm.com/support/knowledgecenter/SSTPTP_1.3.0/com.ibm.netcool_ops.doc_1.3.0/soc/collaterals/soc_netops_kc_welcome.html

Prerequisites

Tivoli Netcool/Impact 7.1.0

Installation Instructions


3.0 Installation information
 

3.1 Dependencies

This Fix Pack is applied to

    IBM Tivoli Netcool/Impact version 7.1 Server and GUI Server

    IBM Tivoli Netcool/Impact version 7.1 Extensions for Netcool Operations Insight (NOI), Server and GUI Server

    IBM Tivoli Netcool/Impact version 7.1.0.1 Server and GUI Server

    IBM Tivoli Netcool/Impact version 7.1.0.1 Extensions for Netcool Operations Insight (NOI), Server and GUI Server


3.2 Before you beging applying the Fix Pack


1. Backing up Directories

1. To apply this Fix Pack you will need 1000 MB of free disk space
Check Instructions mentioned here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/admin/imag_upgrade_back_up_directories_t.html

2. Backup the entire Impact directory.  

This Fix Pack does not backup the entire Impact application. It only makes a backup of Impact configuration files.
A backup copy of Impact configuration files is located at [ImpactInstallDirectory]\backup\install


3.3 Extracting Fix Pack files


3.3.1 Extracting on Linux, Solaris, AIX , Windows and zLinux platforms
   1. Copy the 7.1.0-TIV-NCI-<ARCH>-FP0002.zip file to your system.
   2. Create a directory Impact_FP2 for example.
   3. Unzip the file 7.1.0-TIV-NCI-<ARCH>-FP0002.zip to directory Impact_FP2.

3.3.2 Fix pack directories


When you extract the Fix Pack file, the following files and directories are created

    ImpactExtRepository (Contains Impact Extensions for NOI, Server and GUI Server updates)
    ImpactRepository (Contains Impact Server and GUI Server updates)
    response files (Contains response files for silent update)
    scripts files (Contains installer update files)

3.3.3 Installing Fix Pack in GUI and Console Mode


Check Instructions Here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/admin/imag_upgrade_gui_and_console_t.html

3.3.4 Installing Fix Pack in Silent Mode


Check Instructions Here:
    
http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/admin/imag_upgrade_silent_mode_t.html

3.4 Installation in a Cluster Environment

    
   Stop all Impact servers in a cluster environment before and after each update.


    Example: A two server cluster would be updated as follows:
        1) Stop all servers in the cluster
        2) Update the primary
        3) Stop the primary
        4) Update the secondary
        5) Stop the secondary
        6) Start the primary
        7) Start the secondary

3.5 Post Fix Pack Considerations


The Browser cookies and cache should be cleaned up before launching the UI.  If you are using IE and have
the Impact URL saved to your Favorites, then you must ensure that the "Preserve Favorites website data"
is not enabled.

3.6 Rollback to previous version


You can remove the Fix Pack by rollback to previous version.
This rollback process is different from uninstalling which removes Impact product entirely.

Follow this procedure to remove the Fix Pack:

    1. Open a windows command line prompt and change to directory
        <installDir>/install/rollback

    2. Run

        GUI Mode
        
            Windows:  rollback_gui.bat
 
            Unix: ./rollback_gui.sh

        Console Mode

            Windows: rollback_console.bat

            Unix: rollback_console.sh

        Note: if the script does not find the Installation Manager on the machine, you can pass
              the Installation Manager directory to the script. For examples:

            Windows:
                Example 1:  rollback_gui.bat c:\MyInstallationManager\eclipse
                Example 2:  rollback_console.bat c:\MyInstallationManager\eclipse
        
            Unix:
                Example 1:  rollback_gui.sh /opt/MyInstallationManager/eclipse
                Example 2:  rollback_console.sh /opt/MyInstallationManager/eclipse

    3. Select Rollback from the Installation Manager main page

    4. After the Installation Manager rollback complete, run the following script to restore
       Impact configuration files :

            Windows:  restore_from_backup.bat

            Unix: ./restore_from_backup.sh


    5. Restart Impact Server and GUI Server.

    6. Launch the web browser and clear the browser cache and cookies. If you are using IE and have
       the Impact URL saved to your Favorites, then you must ensure that the "Preserve Favorites
       website data" is not enabled.
        

3.7 Recovering from a failed Fix Pack installation


Check instructions here:

http://www-01.ibm.com/support/knowledgecenter/SSSHYH_7.1.0.2/com.ibm.netcoolimpact.doc_7.1.0.2/admin/imag_restore_ni_backup_directories.html

3.8 Policies overwritten by this Fix Pack

    
When applying Test Fixes and Interim Fixes/Fix Packs to an existing system, the policies
provided by Netcool/Impact  may be overwritten with newer versions to fix issues. If these policies
contain custom changes, you will need to update these newer files with the custom changes.

In this Fix Pack, the following policies have been overwritten:

UTIL.ipl
MWM.ipl
Opview_openwins.ipl
Opview_Add1TWin.ipl
MigrateMWMWindows.ipl
Opview_onetwins.ipl

If you are using a Netcool Operations Insight (NOI) install, the following policies would be overwritten:

acknowledgeSeasonalReportEntry.js
ConfigureResults.js
deleteSeasonalityReport.js
seasonalEventDatasource.js
seasonalityProcess.js
seasonalityStartProcessing.js
seasonalityTest.js
unacknowledgeSeasonalReportEntry.js
visualizeDayOfMonth.js
visualizeDayOfWeek.js
visualizeHourData.js
visualizeMinuteData.js
visualizeUtils.js
seasonality_utils                                  (Renamed to SE_UTILS)
seasonalityConstants                          (Renamed to NOI_CONSTANTS)
seasonalityDB2Query                         (Renamed to NOI_DB2QUERY)
seasonalityDBFactory                         (Renamed to NOI_DBFACTORY)
seasonalityDerbyQuery                       (Renamed to NOI_DERBYQUERY)
seasonalityDefaultsfileComments      (Renamed to NOI_DefaultValues_Comments)
configureSeasonalityDefaultValues     (Renamed to NOI_DefaultValues_Configure)
exportSeasonalityDefaultValues          (Renamed to NOI_DefaultValues_Export)
seasonalityMSSQLQuery                    (Renamed to NOI_MSSQLQUERY)
seasonalityOracleQuery                      (Renamed to NOI_ORACLEQUERY)
 

On
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[{"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Netcool\/Impact","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF002","label":"AIX"}],"Version":"7.1.0","Edition":"All Editions"}]

Problems (APARS) fixed
IV55989 IV59886 IV60438 IV61084 IV61538 IV61725 IV61956 IV62792 IV63137 IV63138 IV63535 IV63942 IV64075 IV64152 IV64837 IV65055 IV65179 IV66164 IV66210 IV66337 IV67091 IV67829 IV67936 IV68383 IV55600 IV66968 IV67231 IV67839 IV67936

Document Information

Modified date:
15 June 2018

UID

swg24038298