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LDAP error code 32 attempting to retrieve documents

Troubleshooting


Problem

Some users that were once able to view FileNet Content Platform Engine (CPE) content from Content Navigator (ICN) or Workplace XT (WPXT) now get LDAP error code 32 when retrieving content

Symptom

The following error seen in the p8_server_error.log:

2018-05-08T08:00:41.672 3C50EAD8 ENG FNRCS0025E - ERROR method name: handleLDAPProviderExceptions principal name: P8User123 Global Transaction: false User Transaction: false Exception Info: The server was not able to access the LDAP provider while attempting the operation getSecurityToken for the security principal P8User123. The cause of the error is: [LDAP: error code 32 - 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of:
'OU=Security,OU=Groups,DC=Accouting,DC=Finance,DC=Company123,DC=com'
] Message was: LDAP getAttributes operation failed.
com.filenet.api.exception.EngineRuntimeException: FNRCS0025E: SECURITY_LDAP_PROVIDER_FAILED: The server was not able to access the LDAP provider while attempting the operation getSecurityToken for the security principal P8User123. The cause of the error is: [LDAP: error code 32 - 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of:
'OU=Security,OU=Groups,DC=Accouting,DC=Finance,DC=Company123,DC=com'
] Message was: LDAP getAttributes operation failed.

[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"5.5.0;5.2.1;5.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
28 April 2025

UID

swg22016376

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