IBM Support

QRadar: Reinstalling QRadar on an M3 in uEFI mode fails to configure grub and EFI variables,'failed to set a new efi boot target.'

Troubleshooting


Problem

An error message occurred while installing the boot loader. The administrator must manually set the boot loader to /EFI/redhat/grubx64.efi.

Diagnosing The Problem

The following error message is displayed:
The system will not be bootable. Would you like to ignore this and continue with installation?
failed to set a new efi boot target. This is most likely a kernel bug. Please respond 'yes' or 'no':

Resolving The Problem

Administrators who experience installation errors on QRadar M3 appliances can set the boot loader manually to resolve the 'failed to set new efi boot target' error message.
 

  1. From the error message 'failed to set new efi boot target' error message, type Yes to reboot the M3 appliance.

  2. To access the BIOS system setup, press the F1 key while the system is powering on.

  3. Select bootmgr.

  4. Select boot from file.

  5. Select the first option default boot entry then choose /EFI/redhat/grubx64.efi

    Results
    After the changes are saved, the system should start the QRadar installation without issue. If you continue to experience issues related to this error message open a case with QRadar Support for assistance with the QRadar installation.


Where do you find more information?

 

[{"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Operating System","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.1;7.3","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
29 April 2019

UID

swg22016168

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